Questions and answers

Here you can get answers to frequently asked questions.

We are based in a small village called Bình An, 30 km away from HaNoi, VietNam.

Yes, it is possible. Please contact us via WhatsApp or email direct messages for further information.

We use 100% natural human hair. We get all our products from our reliable suppliers for many years who buy it directly from people in VietNam.

We use top quality raw material and our original technology of dying the hair.Cuticles intact and runs in one direction. We monitor every stage of processing raw materials, so our products are among the best on the market. It can be used for a long time.

We guarantee that our product will not tangle and can be used for 6 months if you take a good care of your purchase. Our product can be reused. It may be used during maximum 2 years.

You can buy from 300 grams to check quality. If you buy more, you get a discount.

Once you have confirmed the invoice, you can pay for your order by bank transfer, MoneyGram, Western Union or Paypal, a 7% extra charge will be applied to your order price if you choose PayPal. Once the payment is completed, we will inform you as soon as possible.

Each country has their own policies on import tax and custom fee. Buyers are responsible to pay any applicable duties, taxes and any other fees charged by the local customs authority. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office or tax agent for respective charges and rates. Or you may give us our instruction how to describe the goods and which value to declare to make it most convenient for you.

The best way is to contact us via WhatsApp and provide us all the necessary details. Also you may send us an email to [email protected] or send request to our website

Yes, we recommend you to buy the small amount first before confirming your full order, it could be enough for one full extension.

It depends on each order.

Depends on the chosen color, length and the quantity.

Please remember Ombré colors needs more time to be made.

Normally it takes up to 1 -3 weeks to produce the extensions. Then we ship your order.

We use UPS, FEDEX and DHL.

After sending the products, we will provide you a tracking number and you can visit website of shipping to track the delivery of your order.

We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, weight of package, and delivery destination. The shipping company will regulate and collect this shipping fee.

It takes 3-5 working days to USA and Europe countries, 4-7 working days to Africa countries.

If something is wrong with the extensions, please contact our manager for further instructions. We will analyze the problem and offer the solution. If it is a problem of the hair quality, we change the extensions or make a refund if needed. We would need to get this order back to realize the problem and avoid it in the future.

You can dye the hair. As a general rule, it is easier to darken the hair than to lighten the hair. If you are not professional, improper dying will ruin the hair. Coloring by yourself will take a risk of not achieving the tone/shade you want. We highly recommend having your hairdresser dye the hair for you to get the desired color.

Absolutely. This is perfectly normal. Please understand that 100% pure virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.

We do not guarantee 100% any tangle, no shedding because like your own hair, the hair can become tangled due to dryness, oil & dirt build-up, salt-water chlorine and not combing properly (wide toodth comb). Therefore, make sure to wash & apply condition for your hair at least once time after 2-3 times using.

We recommend you treat our product as your own hair, using conditioner every time washing your hair. We also suggest not to use the hairdryer nor the hair-straightener as it may damage the hair.